Customer Service

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur daily except on Fridays. Shipping and Delivery charges are subject to change and are determined when you order. Orders you place with Herome late Thursday or on Friday will not be processed until Saturday. Purchases more than 200 dhs is free of charge. Additional 25 dhs for remote areas.

Returns and Replacements

We want you to be completely happy with your Herome order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.